This Privacy Policy explains how Tech Trusted Systems OU (“we”, “our”, or “us”) collects, uses, and protects your personal data when you interact with our website at www.techtrustedsystems.com. We are committed to handling your data with transparency and in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable Estonian laws.

By using our website, you acknowledge that you have read and understood this policy.

What Personal Data We Collect

We may collect and process the following types of personal data:

  • Identity and Contact Data – including your name, email address, phone number, and any information you submit through contact forms.
  • Technical Data – such as your IP address, browser type, operating system, and information about how you interact with our website.
  • Communication Data – including enquiries, feedback, or other correspondence.

How We Collect Data

We collect your data through the following channels:

  • Information you provide directly via forms, emails, or phone communications.
  • Automated technologies, such as cookies and analytics tools, that track usage and behaviour.
  • Third-party service providers, where permitted by law or based on your consent.

Why We Process Your Data

We process your personal data for the following purposes:

  • To respond to your enquiries and provide customer support
  • To operate, maintain, and improve our website and services
  • To analyse usage patterns and optimise user experience
  • To ensure website security and prevent fraud or abuse
  • To comply with legal obligations and regulatory requirements

Lawful Bases for Processing

Our processing activities are based on one or more of the following lawful bases:

  • Your consent (where required)
  • The performance of a contract or steps prior to entering into a contract
  • Compliance with a legal obligation
  • Our legitimate interest, provided it does not override your rights and freedoms

Cookies and Tracking Technologies

We use cookies to enhance your experience and analyse website traffic. For more information, refer to our Cookie Policy.

Data Sharing and Third Parties

We do not sell your personal data. However, we may share it with:

  • Hosting providers, analytics tools, and IT service vendors who help operate our website
  • Legal or regulatory authorities if required to do so by law
  • Partners or subcontractors working on our behalf, bound by appropriate confidentiality agreements

International Data Transfers

If we transfer your personal data outside the European Economic Area (EEA), we will ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions, to protect your data in accordance with GDPR standards.

How We Protect Your Data

We implement appropriate technical and organisational measures to ensure the security and confidentiality of your personal data, including:

  • Role-based access control
  • Encrypted data transmissions (where applicable)
  • Routine system and security reviews

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or to comply with applicable laws. Once no longer required, your data will be securely deleted or anonymised.

Your Rights Under GDPR

As a data subject, you have the right to:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request erasure of your data (“right to be forgotten”)
  • Restrict or object to certain types of processing
  • Request portability of your data
  • Withdraw consent at any time (where processing is based on consent)
  • Lodge a complaint with a supervisory authority

Controller Information

Tech Trusted Systems OU is the data controller responsible for your personal data. For all privacy-related matters, including exercising your rights or making a complaint, you may contact us using the details below:

  • Company Name: Tech Trusted Systems OU
  • Email: contact@techtrustedsystems.com
  • Address: 2 Väike-Paala street, Harju maakond district, Tallinn, Lasnamäe linnaosa, 11415
  • Phone: +261321905516
  • Registration Number: 16558744

If you are not satisfied with our response, you may lodge a complaint with the Estonian Data Protection Inspectorate at https://www.aki.ee

If you reside within the European Union, you may also use the European Commission’s Online Dispute Resolution (ODR) platform to submit a complaint:
https://ec.europa.eu/consumers/odr

Policy Updates

We may update this Privacy Policy to reflect changes in legal obligations or data handling practices. The most recent version will always be available on this page. Your continued use of the website signifies acceptance of any updates.